We want you to feel confident when shopping with Sawan Studio. If you need to return or exchange an item, please review the following policy carefully.

Return & Exchange Period

Return or exchange requests must be submitted within 10 days of receiving your order. Requests made after this period will not be accepted. To initiate a return or exchange, customers must have their Order ID, invoice, or another valid proof of purchase.

Return Conditions

To be eligible for a return or exchange, the item must be unused, unworn, unwashed, undamaged, and in its original condition. The product must not have been altered or visibly used. Any defect or issue with the product should be reported before the item is sent back. Items returned with undisclosed damage or other issues may be rejected.

Customers must also complete the required return form before sending the product back. Please contact our WhatsApp Helpline to receive the form and complete return instructions. The cost and responsibility of shipping the product back to Sawan Studio will be borne by the customer.

Non-Refundable & Non-Exchangeable Items

Certain products are not eligible for return or exchange. These include WABI-SABI purchased articles, custom-made or personalized orders unless the issue is caused by a manufacturing fault or an error from our side, products purchased as gifts, face masks, and items that have been worn, washed, used, damaged, or returned after the applicable return period.

Refunds

Once we receive your returned item, it will be carefully inspected. After the inspection, we will notify you whether your refund request has been approved or declined. If your refund is approved, it will be processed within 7–10 working days.

Due to logistics and payment policies, refunds are issued through bank transfer only. Cash refunds are not available.

Exchanges

If you wish to exchange an eligible item, please contact us to receive the exchange procedure and further instructions. Exchange requests are generally processed within 7–10 working days after the returned item has been received and inspected. The delivery time for your replacement item may vary depending on your location.

Missing or Delayed Refunds

If an approved refund has not appeared in your bank account within the expected processing period, please check your account again and contact your bank regarding any pending processing time. You should also confirm that the bank details provided for the transfer are correct.

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

Return Shipping Costs

Customers are responsible for the shipping costs associated with returning an item. Original shipping charges are non-refundable.

Return Address

Before sending any product back, please contact our WhatsApp Helpline to ensure that your return request has been properly registered and that you have received the necessary instructions. Eligible returns should be sent to the return address provided by Sawan Studio.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our support team through WhatsApp at +92 348 1262686 or by email at support@shopmanto.com.