At Sawan Studio, we take care to ensure that every order is prepared, packed, and delivered with attention. Our goal is to make sure your order reaches you safely and within the estimated delivery timeframe.
Order Processing
Once your order has been successfully confirmed, please allow 1–3 working days for processing and dispatch. During sales, new collection launches, holidays, or promotional periods, order processing may take slightly longer due to increased order volumes.
Delivery Time
After your order has been dispatched, delivery time depends on your location and the courier service handling your shipment. Orders delivered to major cities generally take approximately 2–5 working days, while deliveries to other areas may take around 4–7 working days. Orders going to remote or less accessible locations may require additional time. These delivery estimates are not guaranteed and may be affected by weather conditions, public holidays, courier delays, or other circumstances beyond our control.
Shipping Charges
Shipping charges are calculated based on your delivery location and order details. The applicable shipping cost will be displayed during checkout before you complete your purchase. From time to time, Sawan Studio may offer free shipping on selected orders or as part of promotional campaigns. Any applicable free-shipping offer will be clearly communicated on our website.
Order Tracking
Once your order has been dispatched, tracking information may be shared through the contact details provided at checkout. Where tracking is available, you can use the provided information to follow the progress of your shipment.
Delivery Address
Please ensure that your name, phone number, and shipping address are complete and accurate before placing your order. Sawan Studio is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details, incorrect contact information, the recipient being unavailable, refusal to accept the parcel, failure to respond to the courier, or repeated unsuccessful delivery attempts.
If you need to change your shipping address, please contact us as soon as possible after placing your order. Address changes may not be possible once an order has been processed or dispatched.
Delayed Orders
Although we work with trusted delivery partners, delays may occasionally occur due to circumstances outside our control. If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and provide your order number so that we can assist you with the status of your shipment.
Damaged or Incorrect Orders
If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery. To help us investigate the issue, we may request photographs, order details, or other relevant information. Once the issue has been reviewed, we will guide you through the appropriate next steps.
Contact Us
If you have any questions about your order, shipping, or delivery, please contact our customer support team using the contact details provided on our website.
Sawan Studio — Created with care, delivered with purpose.